We’re so confident you’ll be impressed, we give a 30-day money back guarantee on all hosting plans.

Our money back guarantee is simple. If for some reason you’re not 100% satisfied with your new Ecenica Hosting web hosting or email hosting plan we’ll refund you your money in full. No questions asked. You just need to notify us within 30 days of purchasing your account to receive your refund.

Of course, we don’t want to see you leave us. That’s why we’ll be working hard monitoring your site, delivering your email, answering your questions and generally making sure you experience the best Ecenica Hosting can offer.

If you get stuck, please checkout this Knowledge Base. It’s packed full of tips, troubleshooting advice, setup guides, example scripts and lots more. You’re also got access to our technical support experts who’ll guide you through even the most complex of tasks. And don’t worry. They’re real living-breathing humans so you can expect fast, friendly support in plain-English. Free of gobbledygook and unnecessary jargon. Our Support Team are also in-house, here at the Ecenica Hosting office, so they have hands-on-experience of all our systems and services. All this makes our support just that little bit better than the rest.

The combination of experience, quality service, low prices and high customer satisfaction have given Ecenica Hosting a solid reputation for quality and reliability.

The legal stuff

1. Applies to cancellation requests received within the first 30 days of purchase.
2. To be eligible, your account must not exceed 100Mb of bandwidth use.
3. There are no refunds for domain name purchases, VPS hosting, dedicated servers, bandwidth fees, setup fees, upgrade fees, promotional offers, administrative fees, SSL certificate purchases, custom software install fees, web design fees, SEO fees, and other miscellaneous fees.
4. If you upgrade or downgrade your plan in the first 30-days, you are not eligible for a refund.
5. Our 30-day money-back guarantee is for first-time customers only and can only be used on the first shared hosting purchase.
6. Accounts suspended or terminated by our staff due to abuse of our services are not eligible for a refund.
7. Please allow up to 90 days for your credit card or PayPal to show the refund.

Sponsors

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Tags: back, cancel, Email, guarantee, hosting, money, money back, moneyback, refund

This entry was posted on Monday, May 4th, 2009 at 11:45 am and is filed under Important Information, Payment and Fees. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.