Symptom

When you start Outlook Express or try to send an e-mail message, you may see the following error message:

Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.example.com’, Server: ‘mail.example.com’, Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0×800CCC0F

Resolution

First check all your settings are correct by running through this article on setting up Outlook to access your email using POP3:

Next, if you are running Norton or Symantec security products then disable the email protection feature in these products as it is known to cause this error. Your email account includes an advanced virus scanner as standard so you will still be protected from viruses.

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Related posts:

• Troubleshooting Outlook and Outlook Express error messages
• Why won’t Outlook Express download email using my new connection?
• Troubleshoot Outlook error message 0×800ccc15
• Troubleshooting Outlook Express
• How do I fix Incoming Mail Server Cannot Be Found error?

Tags: e-mail, Email, error, outlook express, troubleshoot, troubleshooting

This entry was posted on Monday, May 4th, 2009 at 2:27 pm and is filed under Troubleshooting Email. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.