Troubleshooting Email

Troubleshoot Outlook error message 0×80042109

  • Published: 7th May, 2009
  • Modified: 28th October, 2009
  • Article ID: 82
 
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Symptom

Outlook error 0×80042109 Outlook is unable to connect to your outgoing (SMTP) e-mail server is shown when trying to send an email.

Resolution

  • Check that ‘SMTP server requires authentication’ is checked in the settings for your account.
  • Check that your firewall is not blocking access through port 25
  • Try changing your SMTP port from 25 to your ISP’s alternative SMTP port. If you’ve subscribed to an Ecenica Hosting SMTP plan check your plan details for available SMTP ports. If you can now connect then your ISP will have blocked access to port 25 to try and force you to use their services.

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This entry was posted on Thursday, May 7th, 2009 at 6:22 pm and is filed under Troubleshooting Email. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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2 Responses to “Troubleshoot Outlook error message 0×80042109”

  1. Mike Carter says:
    10th October, 2009 at 9:34 pm

    I’ve tried all of the above and nothing helps. Any other thoughts. Outlooked works fine receiving; the problem is just on sending. Thanks.

  2. Webmaster says:
    12th October, 2009 at 9:54 am

    @Mike. If you’re an Ecenica Member please sign in to your account and open a new support ticket so we can help. If not yet with us, can suggest checking if you need to enable SMTP Server Authentication or trying an alternative SMTP port.

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