Symptoms

Learn why mail messages seem to disappear.

You may see the following:

• You are sure you have new email but when you connect to your Ecenica Hosting mailbox using your email app you see no messages in your inbox.
• You access Ecenica Webmail but cannot see your emails.
• New messages disappear as you are looking at them

Meanwhile, you can see your messages in your other folders but only ‘Inbox’ is missing messages.

Resolution

If you are using a mail application like Outlook, Windows Live Mail or Apple Mail and have configured it to use POP3 then your email is likely to have been downloaded to another location. POP3 is the default way of downloading your emails and by default many email applications are set to remove messages from the mail server after they have been downloaded to your computer or mobile device.

If you check the inbox of the computer you have configured to download your email you will find a copy of your emails.

To prevent this in the future be sure to configure your mail software to leave a copy of your emails on the server and not instantly remove them. See Using a POP account with multiple devices.This page is wiki editable click here to edit this page.

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Related posts:

• Why do I not see any emails in my webmail?
• POP3 or IMAP?
• Why is my email missing attachments in Apple Mail
• Using a POP account with multiple devices
• How to Free Email Space

Tags: missing messages, pop3, Webmail

This entry was posted on Monday, February 15th, 2010 at 9:43 pm and is filed under Email, Troubleshooting Email. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.