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How-to fix Unable to Move Message on iPhone


When moving or deleting an email on your iPhone you get the error:

Unable to Move Message: The message could not be moved to the mailbox.

iPhone error unable to move message

iPhone error unable to move message

How-to fix

  1. Press the Home button and tap Settings.
  2. iPhone Settings Icon

    iPhone Settings Icon

  3. Scroll down and tap Mail, Contacts, Calendars.
  4. Mail, Contacts, Calendars menu

    Mail, Contacts, Calendars menu

  5. Tap your email account.
  6. Scroll to the bottom and tap Advanced.
  7. iPhone Advanced Menu

    iPhone Advanced Menu

  8. Scroll to the bottom and tap the empty IMAP Path Prefix.
  9. iPhone Imap Path Prefix

  10. Enter INBOX in capitals.
  11. Fixed iPhone IMAP prefix

    Fixed iPhone IMAP prefix

  12. Press the Home button and then re-open Mail.
  13. You can now delete / move your emails as normal.

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