Get 6 months free hosting and free domain name with all 18 month web hosting and email plans.

Email, Troubleshooting Email

How-to check your incoming and outgoing settings

 

Summary

If you are having difficulties connecting to your email using your PC/Mac email application or iPhone then it could be due to a problem with the incoming mail server or outgoing mail server settings. The steps below will help you check your settings in a number of email applications.

Note: When using a Ecenica Hosting email account your incoming/outgoing mail server is mail.yourdomain.com, replacing yourdomain.com with your actual account domain.

Checking your email server settings

Apple Mail

  1. Select the Mail menu and click Preferences
  2. Click the Accounts tab.
  3. Select your Ecenica Hosting email account on the left.
  4. Check that the Incoming Mail Server is set to mail.yourdomain.com.
  5. Click the Outgoing Mail Server (SMTP) list and click Edit SMTP Server List
  6. Select your Ecenica Hosting SMTP server.
  7. Check that the Server Name is set to mail.yourdomain.com.
  8. Click OK.

Apple iPhone

  1. Choose Settings > Mail, Contacts, Calandars.
  2. Tap your Ecenica Hosting email account.
  3. Scroll down to Incoming Mail Server.
  4. Check the Host Name is set to mail.yourdomain.com and User name is your email address.
  5. Scroll down and tap SMTP
  6. Tap the Primary Server
  7. Check the Host Name is set to mail.yourdomain.com and User name is your email address.
  8. Press the Home button to exit.

Outlook 2007

  1. Select the Tools menu and click Account Settings….
  2. Select your Ecenica Hosting email account and click Change.
  3. Check the following:
    • Incoming mail server is set to mail.yourdomain.com
    • Outgoing mail server (SMTP) is set to mail.yourdomain.com.
  4. Click Next, then Finish and then Close.

Outlook 2003

  1. Select the Tools menu and click E-mail Accounts.
  2. Select View or change existing e-mail accounts then click Next
  3. Select your Ecenica Hosting email account and click Change.
  4. Check the following:
    • Incoming mail server (POP3) is set to mail.yourdomain.com
    • Outgoing mail server (SMTP) is set to mail.yourdomain.com
  5. Click Next and then Finish.

Outlook Express / Windows Mail / Windows Live Mail

  1. Select the Tools menu and click Accounts.
  2. Select your Ecenica Hosting email account and click Properties.
  3. Click the Servers tab.
  4. Check the following:
    • Incoming mail (POP3) is set to mail.yourdomain.com
    • Outgoing mail (SMTP) is set to mail.yourdomain.com
  5. Click OK to save then Close.

Microsoft Entourage

  1. Select the Tools menu then click Accounts
  2. Double click your Ecenica Hosting email account.
  3. Check the following:
    • Receiving mail server is set to mail.yourdomain.com
    • SMTP server is set to mail.yourdomain.com
  4. Click OK to save.

This page is wiki editable click here to edit this page.

Sponsors

Web Hosting – £2.99/mo

Reliable UK web hosting. Free tech support. Trusted UK host since 2004. Free setup. Order online.

http://ecenica.com/

cPanel Hosting – £4.99/mo

Fast cPanel hosting with email. Choice of UK/US servers. 30-day money-back promise. Founded 2004.

http://ecenica.com/

 

Related posts:

 

Tags: , , , , ,

Share this article

If you found this article useful, please feel free to re-tweet. The Bit.ly Url for this post: http://bit.ly/c4zQAE.

Leave a Reply

You must be logged in to post a comment.

Still need help?

Please login to account and submit a new support ticket.

Copyright

Unless stated, this article is subject to Ecenica Hosting copyright protection. We've worked really hard to bring you this site so before you click copy & paste please take a moment to read our Copyright Notice.

Back to Top